Replacements

The short version

If the print is wrong, the wrong design, colour or size arrives, or it turns up damaged, send us two photos within 30 days and we will make you a new one, or refund you if you prefer. You keep the first one and you do not post anything back.

If the size you chose does not fit, or you have changed your mind, we cannot help, because your piece was printed for you and there is no shelf for it to return to. That is the honest shape of made-to-order and we would rather say it here than at the end of an email.

What counts as a print fault

  • The print is off-centre, crooked, cracked or faded.
  • The wrong design, colour or size arrived.
  • The item has a hole, a seam fault, a chip or a mark that was not there by design.
  • The parcel arrived damaged and the contents with it.

What does not

  • It does not fit. Measure against the size guide first; the numbers there are real and they are the garment laid flat.
  • You changed your mind about the colour or the design.
  • Normal wear, or fading after a hot wash. Wash cold, inside out, hang to dry.
  • A tracked parcel marked delivered to the address you gave us.

How to ask

  1. Email contact@yourmentalhealthpal.com within 30 days of the parcel arriving.
  2. Put your order number in the subject line.
  3. Attach two photos: one of the whole piece laid flat, one close up on the fault.

We reply to everything, usually within a working day. If it is a print fault, we arrange a new one as soon as we have seen the photos, and you get a new tracking number when it ships.

Digital things

Files cannot be returned, so they are not refundable. But if a file will not open, will not print, or is missing a page, reply to your order email and we will sort it out or send it another way. That is not a refund policy, it is just us fixing it.

Parcels that never arrive

If tracking stops moving for more than ten business days, or the parcel has not arrived by its expected date, tell us within 30 days of that date. We will open it with the carrier and, if it is genuinely lost, reprint it. If tracking says delivered and it is not there, check with neighbours and the building first, then write to us.