Contact
Write to us and one of us reads it. Not a queue, not a ticket number, just a small team with an inbox.
The fastest way to get an answer
Email contact@yourmentalhealthpal.com, or use the form below. Either reaches the same place.
We answer everything, usually within a working day. If you have not heard back in two, check your spam folder and then send it again; a reply has occasionally gone missing.
What to include
- A problem with an order: your order number in the subject line, and two photos if something arrived wrong. One of the whole piece flat, one close up on the fault.
- A question about sizing: the chest measurement of a sweatshirt or tee you already like, taken flat from armpit to armpit. We will tell you which size matches.
- A file that will not open: the order email, and which device you are trying it on.
Before you write
These three answer most of it, faster than we can:
- Shipping and delivery, for costs and timings.
- Size guide, for real measurements in inches and centimetres.
- Replacements, for what we can and cannot fix.
One thing we cannot do
We are a small shop, not an advice service. If you need more support than a parcel can give, please talk to someone qualified, or a local service where you are. We would rather say that plainly than pretend otherwise.