Contact
Write to us and one of us reads it. Not a queue, not a ticket number, just a small team with an inbox.
The fastest way to get an answer
Email contact@yourmentalhealthpal.com, or use the form below. Either reaches the same place.
We answer within one working day, usually sooner. If you have not heard back in two, check your spam folder and then send it again; a reply has occasionally gone missing.
What to include
- A problem with an order: your order number in the subject line, and two photos if something arrived wrong. One of the whole piece flat, one close up on the fault.
- A question about sizing: the chest measurement of a jumper you already like, taken flat from armpit to armpit. We will tell you which size matches.
- A file that will not open: the order email, and which device you are trying it on.
Before you write
These three answer most of it, faster than we can:
- Shipping and delivery, for costs and timings.
- Size guide, for real measurements in inches and centimetres.
- Replacements, for what we can and cannot fix.
One thing we cannot do
We are a shop. We are not a clinic and we do not give advice. If you need support of that kind, please speak to a qualified professional or a local service where you are. We would rather say that plainly than pretend otherwise.